Terms of service

Terms of Service – Tesla Gold

Welcome to Tesla Gold. By contacting us, visiting our premises, or purchasing products from us, you agree to the following Terms of Service. Please read them carefully.

Business Nature

  • Tesla Gold operates strictly as a wholesale market for e-rickshaw and e-scooter spare parts.
  • We do not provide online purchasing, checkout, or automated ordering services.
  • All business communication, pricing, and order confirmation is done directly through WhatsApp, phone call, or in person.

Product Information & Pricing

  • Product images, descriptions, or details shared on WhatsApp or other platforms are for reference only.
  • Prices are not listed online and may vary based on quantity, availability, or market conditions.
  • Final prices are confirmed only at the time of order confirmation.
  • Tesla Gold reserves the right to change prices without prior notice.

Ordering Process

  • Customers must contact Tesla Gold directly via WhatsApp or phone to inquire about products.
  • Orders are considered confirmed only after mutual confirmation of product details, quantity, price, and payment terms.
  • Tesla Gold reserves the right to accept or reject any order at its discretion.

Payments

  • Payment terms will be communicated at the time of order confirmation.
  • Orders may require advance payment or full payment before dispatch, depending on the product and order value.
  • Goods will not be dispatched until payment terms are fulfilled.

Dispatch & Delivery

  • Delivery timelines are estimates and may vary due to logistics, stock availability, or external factors.
  • Tesla Gold is not responsible for delays caused by transporters, couriers, or unforeseen circumstances.
  • Customers are advised to inspect goods at the time of delivery.

Returns & Refunds

  • Returns and refunds are governed by our Return & Refund Policy, including the 15-day return policy.
  • No returns will be accepted for used, installed, or improperly handled parts.

Product Usage & Liability

  • Tesla Gold is not responsible for:

    • Improper installation

    • Incorrect product selection

    • Electrical damage due to voltage fluctuation, water exposure, or misuse

  • Customers must ensure product compatibility before purchase.

  • Any technical guidance provided is general in nature and does not replace professional installation.

Warranty

  • Warranty, if applicable, is limited to the manufacturer’s terms.
  • Tesla Gold does not provide additional warranties unless explicitly stated in writing.

Limitation of Liability

  • Tesla Gold shall not be liable for any indirect, incidental, or consequential damages arising from the use of purchased products.
  • Liability, if any, shall not exceed the invoice value of the product.

Communication

  • Official communication is conducted via WhatsApp, phone call, or in person.
  • Customers are responsible for providing correct contact and delivery details.

Changes to Terms

  • Tesla Gold reserves the right to update or modify these Terms of Service at any time without prior notice.
  • Continued business with Tesla Gold constitutes acceptance of the updated terms.

Governing Law

  • These Terms of Service shall be governed by and interpreted in accordance with applicable local laws.